Existing HC Customers with good payment history.

The minimum loanable amount is Php 10,000. The maximum amount will depend on the offer given to you.

You have the option of availing for a Cash Loan from 18, 24, 30 or 36 months. However, this will depend on the offer given to you.

The monthly Interest for the Home Credit Cash Loan will depend on the offer given to you. Thorough explanation will be provided to you during your initial application.

Yes

Approval takes only up to 30 minutes once all pertinent documents and application is submitted.

You will receive an SMS notification 30 minutes after you submit application documents and requirements.

You can either call the hotline, or you may go to our partner stores directly.

You must apply for the latest offer sent to you.

Yes, if you received an offer for a 2nd Cash Loan.

No, since you have 2 contract numbers, you must pay each contract separately.

Proceeds can be claimed through:

• Metrobank – Pumunta sa nearest na Metrobank branch, present 2 valid IDs and your reference number, and fill-up a remittance form.
• Bayad Center – Pumunta sa piling Bayad Center branch (http://bit.ly/bayadremit), present all IDs na ginamit sa loan application, at reference #.
• Cebuana Lhuillier – Pumunta sa nearest Cebuana Lhuilller branch, present 1 valid ID, reference #, and fill-up a Cebuana Lhuillier form.

You may opt for a lower amount but you cannot apply for a higher loan amount.

After signing your Cash Loan contract, you will receive an SMS notification informing you the date you may claim your loan.

You should receive an SMS the next business day from approval of your Cash Loan.

As of now, we only accept client’s bank account number as a medium for cash disbursement (Cash Transfer).

Yes, ATM is being accepted for fund transfer as long as it is under the customer’s name and customer can provide bank account number and document to verify it.

For Bank transfer, simply bring any proof of your bank account (issued by the bank. e.g. passbook transaction, bank certification, etc.).

Please call our hotline at (02) 7753-5711.

Yes, you may claim your Cash Loan in any Metrobank or Cebuana Lhuillier branch nationwide.

The bank account number for disbursement cannot be changed once the contract is sent to evaluation. You must cancel your Cash Loan contract and re-apply for a new one with your new bank account number.

You have 7 days to claim your Cash Loan at Metrobank or Cebuana Lhuillier.

Yes, but you can only re-apply 3 months after and if you still have an existing Cash Loan offer from Home Credit.

No, but if you pay in advance, you may benefit from interest re-calculation through the form of Full Early Repayment (FER) and Partial Early Repayment (PER).

You will just have to pay the loan amount with no interest or fee.

Just like the regular consumer loan, you may pay in all 7-11 branches, any payment center with ECPAY or Bayad Center logos, SM Malls, M.Lhuillier, Cebuana Lhuillier and RCBC Commercial Banks through cash, online banking and ATM transactions.

You may call our hotline at (02) 7753 5711.

Below are the fees for delayed payments:

• Collection Charge: Php 200
• Past Due 30 days: Php 400
• Past Due 60 days: Php 600
• Past Due 90 days: Php 800

Please note that the fees listed above are subject to change.

Credit card (w/ Mastercard or VISA logo) and Debit Card w/ Bancnet logo are accepted through Online Bayad Centers. For Other payment channels (including mobile/ internet banking) only accepts cash payments as of now.

Yes, direct debit option is accepted.

Your payment will be debited 3 days before your due date.

Yes, you can still pay your monthly installment thru our payment channel partners even if you are enrolled to ADA. Please make sure to pay the exact amount of your installment before the debiting date to make sure that we will not deduct any amount from your bank account.

Home Credit does not sell insurance to its customers. As an added service, customers may avail of various protection services when they apply for a loan.

What is Borrower Protection Plan? Borrower Protection Plan (BPP) is one of HCPH’s Value Added Services. It protects customers and their family members in case of death, hospitalization, accidental death and dismemberment, and accidental medical reimbursement.

The insurance provider of Home Credit is Sun Life Grepa Financial, Inc.

There is no age requirement to qualify as a beneficiary.

It’s still best to nominate a beneficiary who’s a family member on the first degree of consanguinity for easier processing. For very special cases, others may be nominated provided that the necessary proof of relationship is submitted and verified especially during a claim.

Death, Hospitalization, Accidental Death and Dismemberment, and Accidental Medical Reimbursement are covered by BPP.

BPP coverage has improved through the years.  A Customer who has availed of insurance previously may have a different coverage from a Customer who has availed of insurance now.

No.  You can only avail of BPP at the same time that you apply for your loan.

BPP is offered through our POS and Cross-sell Channels when you avail of your loan.  Our Sales Agent will be helping you with your loan application to enroll you in BPP.

Coverage starts once your loan is approved and will end as soon as the loan term ends, or when the account is written-off or cancelled.

For special cases, coverage will end 1 month after the loan is paid in full before its term ends, on the date of a customer’s death or when she turns 69 years old. That’s why customers who will reach 69 years old during their loan term are no longer recommended to avail of BPP.

Yes, except if it is specified in the list of requirements that only photocopies are needed.

No. We will only be accepting original hard copies of the documents as specified in the list of requirements.

No. A valid claim can only be filed if the event that results in that claim happens during the term of the loan.

No. While we allow you to send the requirements to us in parts, we will only be able to initiate your claim request once all requirements have been submitted. Note that Claim requests with incomplete requirements shall only be rejected by the insurance provider.

No. There are no fees and charges when processing your claim.

Once Home Credit receives your complete documentary requirements, it will take a maximum of 20 working days for the claim to be processed to give time for our insurance provider to review and approve the request.

Once the claim is approved, a check payable to the beneficiary will be prepared by our insurance provider and delivered to the beneficiary’s registered delivery address.

Only the beneficiary is allowed to receive the proceeds of the claim.  In case the beneficiary is not available to receive the check, she may leave a signed authorization letter and a copy of her valid ID.  The authorized representative should also be able to present a valid ID.

No. The proceeds of the claim is only issued in check.

No. Only the beneficiary can be the payee of the check.

Beneficiaries with no bank accounts may request for special arrangements directly with the insurance provider.

You may call the Home Credit customer service hotline to check on the status of your claim and request to put a hold on payment reminders while the claim is in process