Got questions or concerns for Home Credit? Contact us!

• You can email us at info@homecredit.ph with the subject “Complaint – (Loan Account Number).” Please include the following details:  
  • A description of your concern 
  • Your phone number where we can best reach you 
  • Any relevant documents as attachment 
  • Full Name, including Middle Name (ex. John Gomez dela Cruz) 
  • Date of Birth (ex. January 1, 1990): 
  • Are you the account holder? (Yes or No): 
  • Your email address registered here in our system 
• You will immediately receive an acknowledgment email with the ticket number for your complaint.  
• A complaint specialist will investigate the concern and work towards a resolution. 
• We may contact you via your provided mobile number or email address for more efficient communication. 
• While some complaints can be resolved quickly, others may require coordination with different departments and may take 7-30 days to be resolved. 
• We will update you regularly via email or phone until your complaint is fully resolved. 
• If the resolution will take more than 30 days, we will notify you in advance. 

We strive to do our best for our customers but if we haven’t met your expectations, we would love to hear from you.

For suggestions, feedback or complaints, please email us at officeoftheCOO@homecredit.ph and include the following information:

Loan Account Number
Updated Contact Number