Frequently Asked Questions
My Home Credit App General FAQs
Mobile App Permissions
What is “My Home Credit” App?
“My Home Credit” is an app that allows you to manage your loans quickly and easily. You can see your loan details, payment schedule, payment channels, and more. You may visit our website homecredit.ph or register in our app to know more.
What details are available in the app?
After you log in, you will see your loans and important info like your loan number, loaned item, the payment schedule, and amount due for your loan. You can also check details on app-exclusive offers just for you!
Will I see if my payments were already received?
Yes. On the payment schedule, you will see a green check mark on the installment that you have already paid. Payments will be reflected after 48 hours.
How do I access payment schedule in the app?
You can access your payment schedule in three ways: (1) from the home page, swipe left or right to view other loans; (2) from the menu bar, click My Loans > Active Loans > Details > Payment Shedule; and (3) dowloand payment schedule on Files.
What kind of messages will I see in the app?
You can receive messages such payment reminders, payment confirmation, new features, and future offers.
Is calling using the mobile app for free?
No. Calling using our mobile app will incur regular charges.
Can I download loan-related files in the app?
Yes, you can download files such as the Loan Agreement, Terms and Conditions, and Payment Schedule. However, if you need a copy of your Statement of Account (SOA) and Certificate of Full Payment (CFP), you can request from our Customer Service.
Why do I need to update My Home Credit app?
We highly recommend that you keep the My Home Credit app updated so you can enjoy all new features and functions.
Can I apply for a product/cash loan via the app?
For existing customers, after you download and register with the mobile app, you'll see an offer in your dashboard. Tap on the "Apply for a Loan" button and it'll take you to the application form.
