How Can We Help?
The account number that I’ve inputted when I paid my Home Credit loan was incorrect. It’s the account number of my relative/friend. Is it possible to transfer it to the right account?
If you are not related to the owner of incorrect loan account number, please send an email to firstname.lastname@example.org with the following details:
- Correct Loan Account number – where the payment should be posted on
- Incorrect Loan Account number – where the payment was mistakenly posted
- Relationship to the owner of Wrong Account Number – Relatives/Friends
- Date of payment
- Amount Paid
- Payment Channel – where client made the payment
- Proof of payment – scanned copy of payment slip/receipt
However, if you are related to the owner of incorrect loan account number (let us say that she/he is your relative or friend) it is a MUST that you call our Customer Service hotline for voice authentication together with owner of the wrong loan account number.