I want to refund my overpayment, what shall I do?

If you have a bank account:

• Loan Account NUMBER
• CLIENT’S COMPLETE NAME
• PAYMENT DATE
• ACCOUNT HOLDER’S NAME (must be same as Client’s Name)
• BANK (where the overpayment will be deposited)
• BANK ACCOUNT NUMBER (must be savings account not payroll/cash card accounts)
• AMOUNT TO BE DEPOSITED (overpayment amount)
• PROOF OF PAYMENT (receipt/ online banking confirmation)

If you have no bank account, you have to send a signed letter of authorization stating where the refund should be deposited to. This letter is to be sent by MAIL: Attention to Incoming Payments to 11th Floor Vertis North Corporate Tower 1 Diliman Quezon City containing the following details:

• Loan Account Number
• Client’s Complete Name
• Payment Date
• Bank Accountholders Name (where the refund should be deposited to)
• Bank ( i.e. BDO, BPI..etc ) – where the overpayment should be deposited
• Bank Branch
• Bank Account Number ( not the card number showing on their ATM card,must be savings account not payroll/cash card accounts)
• Requested refund Amount – ( overpayment amount )
• Relationship to the Bank Accountholder
• Photocopy of valid government issued ID of Client and bank accountholder
• PROOF OF PAYMENT (receipt/ online banking confirmation)

Note: Letter MUST be signed by both Client and Bank Accountholder
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Please be also advised that if in case the refund amount has a bank charge ranging from Php 10 – Php 100, this will be deducted on your overpayment refund amount.