How Can We Help?
I want to refund my overpayment, what shall I do?
If you have a bank account:
- Loan Account NUMBER
- CLIENT’S COMPLETE NAME
- PAYMENT DATE
- ACCOUNT HOLDER’S NAME (must be same as Client’s Name)
- BANK (where the overpayment will be deposited)
- BANK ACCOUNT NUMBER (must be savings account not payroll/cash card accounts)
- AMOUNT TO BE DEPOSITED (overpayment amount)
- PROOF OF PAYMENT (receipt/ online banking confirmation)
If you have no bank account, you have to send a signed letter of authorization stating where the refund should be deposited to. This letter is to be sent by MAIL: Attention to Incoming Payments to 11th Floor Vertis North Corporate Tower 1 Diliman Quezon City containing the following details:
- Loan Account Number
- Client’s Complete Name
- Payment Date
- Bank Accountholders Name (where the refund should be deposited to)
- Bank ( i.e. BDO, BPI..etc ) – where the overpayment should be deposited
- Bank Branch
- Bank Account Number ( not the card number showing on their ATM card,must be savings account not payroll/cash card accounts)
- Requested refund Amount – ( overpayment amount )
- Relationship to the Bank Accountholder
- Photocopy of valid government issued ID of Client and bank accountholder
- PROOF OF PAYMENT (receipt/ online banking confirmation)
Note: Letter MUST be signed by both Client and Bank Accountholder
—————————————————————————————————————————————–
Please be also advised that if in case the refund amount has a bank charge ranging from Php 10 – Php 100, this will be deducted on your overpayment refund amount.