I am the beneficiary. How can I claim my insurance?

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In order to process your request, please send us the requirements listed below.

For Death Insurance, kindly send us a scanned Certified True Copy of Death Certificate at info@homecredit.ph to help you be excluded from collection calls.

For Hospitalization Insurance:For Death Insurance:
  • Duly accomplished Statement of Claim Form.
    – Please click here to download the form.
    – Ensure to fill out only Parts 1, 3, and 4, and please disregard Part 2.
  • Hospital Statement of Account (SOA) or Discharge Summary
    – Should already show the cause of confinement which is due to accident.

(Should Item #2 does not state cause of confinement, the following shall be required:)

  • Police Report
  • Driver’s License (If the driver is the one Insured.)
  • Police certificate whether the insured was wearing a helmet at the time of the accident (for motorcycle related)
  • Incident report for work-related accidents and other form of accidents (i.e fall, etc.)

You may refer to your Insurance Acknowledgement Receipt to know the scenarios/ cause of accident/ sickness covered in this insurance feature.

  • Duly accomplished Statement of Claim Form
    – Please click here to download the form.
  • Certified True Copy of Death Certificate.
  • Beneficiary’s ID (photocopy, government issued, with picture & signature).
  • Proof of relationship with Beneficiary

(Blood related)

  • Parents – birth certificate
  • Spouse – marriage certificate
  • Children – birth certificate
  • Sibling – birth certificate of insured & birth certificate of sibling

(Non-blood relative)

  • Non-blood relatives (fiancé, common law spouse, etc.) – CENOMAR or notarized affidavit from a 3rd person (any relative or friend of borrower) stating relationship of insured to beneficiary.

You may come personally or send it to our address via courier. Please place attention to Customer Service.

    • ATTN: CUSTOMER SERVICE
    • HC Consumer Finance Philippines, Inc.
    • 11th Floor, Vertis North Corporate
    • Tower 1, North Ave Bagong Pag-Asa 1
    • Quezon City 1105, Philippines

Once we receive all the documents we will evaluate and contact you the soonest.

Claimants Form – Life

Claimants Form – Hospitalization

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