Frequently Asked Questions

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How do I file a complaint?

You can email us at with the subject – “Complaint – (Your account number)”.

How can I talk to senior management? 

We strive to do our best for our customers but if we haven’t met your expectations, we would love to hear from you.

For suggestions, feedback or complaints, please email us at and include the following information:

  • Loan Account Number
  • Updated Contact Number