Frequently Asked Questions

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How can I avail of HCProtect for devices Protection using My Home Credit app?

To avail HCProtect for devices:

  1. Look for Device Protection under Special Offers and tap Buy Now.
  2. Click on Manage Loans & choose the device you want to protect.
  3. Click More Options then select Device Protection
  4. Choose a plan and click Buy Now
  5. Enter referral code shared by your friend or Home Credit Sales Associate (optional)
  6. Click Continue & review the purchase details
  7. Click Start Loan Application Process
  8. Review your information then click Submit Application. You’ll receive notification while your application is being processed and once it is approved.
  9. Once approved, review the loan details and sign the loan contact agreement using OTP that will be sent to your mobile number.
  10. When you receive a notification to activate your Device Protection, open the message and tap Pay Now.
  11. Choose to pay your via ADA, Pay Online or Pay Over-the-Counter.
  12. After paying, a notification will be sent that your device protection is now activated.